Head of Agent Network

Mama Money is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond. What started in 2015 as a cross-border payments service has grown into a multi-product financial platform, anchored by our mobile app. We give customers the power to send, save, and manage their money anytime, anywhere, on their own terms, and at a socially fair price.

Mama HQ is located in beautiful Cape Town, South Africa. We are 157 people strong and counting, representing 19 countries across Africa, Asia, the UK, and Europe. From remittances to a growing suite of in-app financial products, everything we build serves people who deserve better. Our app is where that mission comes to life, putting real financial freedom in the palm of our customers' hands. Our culture reflects that same commitment, and we look after our team the way we want them to look out for our customers. "Just be lekker!" means we trust our talented, diverse people to do what's right and make it happen simply and with heart.

We have earned accolades, built lasting partnerships, and grown our reach in ways we are proud of. We have experienced both good times and tough times, but our focus has never shifted: people over profit, always.

Mama Money is looking for a Head of Agent Network to lead the engine behind our growth. You will take the reins of our 1,500+ strong field agent network across regions, driving sales strategy, agent performance, and commercial results. Your work will directly power our mission, helping migrants and underserved communities move money on their own terms at a fair price. If you are data-driven, commercially and product-sharp, and know how to get the best out of large distribution teams, this is your chance to lead impact at scale from our Cape Town HQ.

As our Head of Agent Network, you will:

• Lead and develop the sales team with a focus on driving high performance through our extensive field agent network of over 1,500 agents.
• Develop and execute data-driven strategies aligned with company targets for customer acquisition, retention, and cross-selling our full suite of products and services.
• Own and manage the commercial budget, focusing on controlling customer acquisition costs, improving gross margins, and enhancing customer lifetime value while measuring the results of deployed capital.
• Oversee and mentor regional managers, ensuring they effectively manage their agents, meet performance targets, and drive sales in their respective regions.
• Use data and performance metrics to track, analyze, and improve the efficiency of the agent network, identifying opportunities and ensuring strategies are optimized for maximum impact.
• Take full ownership of target setting for the team.
• Review and refine the existing commission structure to effectively incentivize and motivate agents to achieve their sales targets.
• Collaborate closely with product teams to ensure the agent network has the tools, products, and support needed to maximize sales potential.
• Actively use the product, suggest improvements based on personal experience and agent feedback, and work with the product team to estimate the impact and cost of these enhancements.
• Partner with marketing to ensure the agent network represents our brand strongly and provides valuable feedback on branding areas that drive customer demand in the field.
• Ensure alignment with company values while fostering a collaborative, respectful, and high-performance culture within the sales team.
• Have fun while driving our business growth and impact!

In your first 90 days, you will:

• Deeply familiarize yourself with our agent network, customers, and sales processes.
• Develop a detailed, data-backed sales strategy to drive customer acquisition, retention, and cross-product usage through the agent network with an emphasis on measurable performance.
• Begin managing and building strong relationships with regional managers, identifying areas for improvement and growth within each region.
• Track and monitor the performance of the network at each level, identifying strengths, weaknesses, and general areas for enhancement.
• Start implementing operational improvements and making key strategic decisions.
• Initiate collaboration with the product and marketing teams to elevate the overall agent experience.

About you:

• You have experience leading a national sales team within the insurance, retail, financial services, or similar industries, with a strong focus on managing large agent or distribution networks.
• You are data-literate and comfortable performing data analysis to drive business decisions, improve sales efficiency, and optimize performance.
• You have a proven track record of collaborating with product and marketing teams to drive change, leveraging their expertise while providing valuable insights from the field.
• You are skilled at managing regional managers and sales teams, setting clear targets, and holding them accountable for their goals.
• You bring a strong commercial mindset with demonstrated success in driving customer acquisition, retention, and cross-product usage.
• You are target-driven, performance-oriented, and constantly seeking ways to improve operational efficiency.
• You have a genuine interest in social impact and are motivated by contributing to a mission that uplifts people.
• Bonus points if you have experience working in the fintech space or at a rapidly growing startup.

Why Mama Money?

At Mama Money, we are here to make things easy—for our customers, our communities, and each other. Simplicity is at the heart of everything we do. Whether we are creating a seamless, stress-free customer journey or removing barriers that stand in the way of progress, our work is dedicated to delivering impact, minimizing complexity, and ensuring every experience with Mama Money is effortless.

We are a team that is not afraid to give it a go. We value taking action, making bold steps, embracing innovation, solving hard problems, and thinking smartly. Mistakes and failures do not stop us; they teach us. Every challenge is an opportunity to grow, do better, and push boundaries.

We own it. Whether it is delivering results, collaborating across teams, driving urgency, or taking accountability for our actions, we approach every task with integrity and purpose. We make company goals our own, showing up for each other, our customers, and our shared mission to create lasting change.

Mama’s Values

These are not just words—they represent how we show up every day:

• Make it easy for customers
• Give it a go
• Just own it