Property Manager

Our client is seeking an experienced Property Manager / Assistant Property Manager to support the day-to-day operational management of their inner-city residential portfolio. In this role, you will own key tenant, lease, occupancy, and collections workflows, coordinate portfolio utility administration, and provide structured operational support to the Property Portfolio Manager.

Key Responsibilities

• Tenant Interface and Residential Operations: Act as the primary point of contact for first-line tenant engagement across assigned residential assets, ensuring excellent service delivery and tenant satisfaction.
• Occupancy and Vacancy Management: Track vacancies, coordinate viewings and applications, support tenant vetting and onboarding, manage lease renewals, and drive occupancy recovery on underperforming residential stock while maintaining accurate vacancy records and occupancy reporting.
• Collections, Arrears, and AOD Negotiation: Engage defaulting tenants, follow up on outstanding payments, prepare weekly arrears trackers, negotiate payment arrangements and AODs for approval, and coordinate credit-control actions with the Finance department.
• Pre-Legal and Eviction Process Support: Prepare complete and accurate pre-legal notices and handover packs, coordinate attorney information, and support PIE Act and eviction processes through the Property Portfolio Manager while strictly following authorized CMS procedures.
• Utility Metering, Billing, and Recovery: Manage monthly meter-reading cycles, validate readings, analyze consumption, prepare and verify tenant utility billing, and investigate exceptions, losses, municipal accounts, and prepaid utilities.
• Site Inspections and Facilities Coordination: Conduct and log scheduled weekly site and unit inspections, escalate maintenance, safety, and unit-condition issues to the Facilities function, and track all defects through to successful closure.
• Reporting, Data Reconciliation, and Vendors: Maintain arrears, occupancy, utility, risk, and action trackers; reconcile operating records with Finance ensuring a variance of 2% or less; deliver monthly reporting inputs by working day six; and manage vendor follow-through effectively.
• Governance, Authority, and Documentation: Operate strictly within delegated authority limits, record all commitments, escalate exceptions promptly, and maintain zero undocumented arrangements regarding tenants, vendors, or owners.
• Portfolio Manager Support and Growth: Consolidate site inputs, maintain risk and SLA information, support client and owner reporting, and take on progressive delegated portfolio responsibilities over time.