Admin Assistant

Location: Somerset West
Position: Client Service Administrative Assistant

Our client is seeking a professional, customer-focused Administrative Assistant to join their dynamic team. As the welcoming voice of the business, you will provide exceptional customer service, support the administrative team, and ensure smooth operations throughout the entire customer journey. A warm, sincere personality, strong attention to detail, and a proactive approach are essential for building positive client relationships and delivering service excellence.

Purpose of the Role

To provide professional customer service and comprehensive administrative support. You will act as the primary point of contact for clients, assist the administrative team, coordinate customer requirements, and ensure the accurate and efficient processing of all data and information.

Key Responsibilities

• Serve as the first point of contact for customers, providing professional and welcoming assistance via telephone and written communications.
• Support the administrative team with day-to-day tasks to ensure effective customer service delivery.
• Assist customers with general information requests and inquiries.
• Process documentation accurately and in a timely manner.
• Maintain precise customer records and administrative documentation.
• Follow up with customers consistently and ensure feedback is provided within agreed timelines.
• Resolve customer concerns professionally and escalate complex issues when required.
• Contribute to a positive customer experience from initial inquiry through to after-sales support.
• Manage general office administration, including filing and data capturing.
• Help maintain an organized, efficient, and professional office environment.

Requirements

• Matric certificate (essential).
• Previous experience in an administrative support or customer-facing role.
• Excellent communication skills with a professional, friendly telephone manner.
• Fluent in both English and Afrikaans.
• Strong customer service orientation with a genuine desire to assist and build positive relationships.
• Highly organized with exceptional attention to detail and accuracy.
• Proactive, reliable, and willing to take ownership of responsibilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Good computer literacy, with proficiency in the Microsoft Office Suite and general office systems.
• Strong administrative skills and the ability to process information accurately.
• Professional presentation with a warm, approachable, and sincere personality.
• A strong team player with a positive, can-do attitude.
• Valid driver's license and own reliable vehicle (essential).
• Please note: Only candidates residing in Somerset West will be considered for this role.