Senior Systems Analyst

Location: Cape Town | Permanent | Full-Time

Are you an experienced Systems Analyst with a strong background in Point of Sale (POS), retail, payments, and system integrations? If so, this could be your next career-defining opportunity.

Join a fast-paced technology environment where you will help shape innovative POS and omnichannel solutions that seamlessly support our physical stores, digital channels, and overall customer experience.

What You’ll Do

• Analyze and translate complex business requirements into effective, scalable system solutions.
• Work across a diverse ecosystem encompassing POS, payments, loyalty, promotions, and omnichannel platforms.
• Define APIs, integrations, interfaces, detailed user stories, and clear acceptance criteria.
• Investigate production issues, trace data flows, analyze logs, and troubleshoot integration failures.
• Support testing cycles, User Acceptance Testing (UAT), software releases, and production deployments.
• Collaborate closely with developers, QA engineers, external vendors, and key business stakeholders.
• Drive continuous improvements to system stability, technical resilience, and operational processes.

What We’re Looking For

• 2 to 3+ years of experience in Systems Analysis, Business Analysis, or Application Support.
• Strong, demonstrated experience with POS and retail technology systems.
• Proficiency with APIs, REST/SOAP protocols, JSON, XML, and SQL.
• Demonstrated expertise in requirements gathering, process mapping, and technical documentation.
• Hands-on experience with production support, testing methodologies, and system integrations.
• Previous omnichannel retail experience is highly advantageous.
• A relevant tertiary qualification in IT or Computer Science is preferred.

If you are passionate about retail technology and thrive on solving complex systems challenges, we would love to hear from you.