Shop Manager

Our client, based in Pretoria, operates within the dynamic convenience retail sector and is dedicated to delivering an exceptional shopping experience to every customer. They are currently seeking a motivated and experienced Shop Manager to oversee multiple branches, ensuring seamless store operations, outstanding customer service, and effective team leadership.

Job Purpose

To manage the day-to-day operations of multiple retail branches by leading staff, optimising inventory, managing pricing, and driving overall store performance while maintaining the highest standards of customer service and operational excellence.

Requirements

Minimum Education:

• National Senior Certificate (Grade 12)

Minimum Experience:

• 2 to 5 years of relevant experience

Required Nature of Experience:

• Retail store management
• Multi-branch operations
• Staff leadership and development
• Inventory and stock management
• Pricing and price analysis
• Administrative and reporting functions
• Customer service and operational management

Essential Skills and Knowledge:

• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Strong organisational and multitasking capabilities
• Proficient administrative and reporting skills
• Ability to conduct price analysis and update pricing structures
• Expertise in inventory management and stock control

Additional Requirements:

• Fluent in both Afrikaans and English
• Valid driver's licence and reliable own transport
• Willingness to travel weekly to Johannesburg

Key Performance Areas

Store Operations

• Oversee the daily operations of multiple retail branches
• Ensure stores are clean, organised, and visually appealing
• Maintain high operational and merchandising standards
• Ensure full compliance with company policies and procedures

Stock and Inventory Management

• Monitor stock levels and conduct regular inventory checks
• Manage stock ordering processes to ensure consistent product availability
• Minimise stock losses and improve overall inventory accuracy
• Perform price analysis and update pricing as required

Staff Management

• Recruit, train, motivate, and develop store employees
• Monitor staff performance and provide constructive coaching
• Foster a positive, customer-focused team culture
• Manage staff scheduling, rotas, and attendance

Customer Service

• Deliver exceptional customer service across all branches
• Resolve customer queries and complaints professionally and promptly
• Maintain a welcoming and engaging shopping environment
• Promote long-term customer satisfaction and brand loyalty

Administration and Reporting

• Complete all administrative and reporting functions accurately and on time
• Monitor branch performance metrics and identify opportunities for improvement
• Ensure strict compliance with operational and financial procedures
• Support continuous improvement initiatives across all branches